Astadius - Terms & Conditions:-
PLEASE READ CAREFULLY
GENERAL TERMS AND CONDITIONS
PAYMENT
Full Payment required upon making the booking.
GROUP ENQUIRES | BESPOKE ARRANGEMENTS
The online booking system is designed to accept standard individual bookings for sport and leisure packages. For group enquiries or bespoke arrangements please email:
info@astadius.com
ENGLISH FOOTBALL TERMS AND CONDITIONS
OUT OF HOURS - EMERGENCY NUMBER
00 44 7797 838138 – WhatsApp Preferred (FOR UK MATCHES)
Emergency email – info@astadius.com
A confirmed booking is NON-REFUNDABLE whatever the personal circumstances of the traveller may be. Do NOT confirm if you are unsure of your intention to attend/travel.
If a game is moved within the weekend (Friday-Monday), tickets remain valid for the rescheduled date. Cancellation options will not be offered in this case. However if an alternative match is required we will do our best to accommodate and deal with each case individually.
If a weekend match changes to a midweek (Tuesday-Thursday) for football reasons only such as but not limited to TV broadcast picks, domestic & European cups, we will discuss options, including cancellation, rescheduling to another available fixture, or keeping tickets for the rescheduled date.
MATCH POSTPONEMENT
If a match is postponed at short notice due to poor weather conditions, industrial action, force mayor or any other reason not within the control of the football club or TV companies, the match ticket will remain valid for the rescheduled date. Depending on availability alternative match may be offered. * Group bookings - Terms and conditions will be agreed at the time of booking.
TICKET DELIVERY
English Premier League clubs confirm e/tickets for all home matches.
Astadius to provide e/tickets to within 72 hours prior to kick off – some clubs will send direct to the client and not through Astadius – so all email & Tel numbers need to be updated with Astadius. E/tickets can be printed at home, or shown from cell phone at stadium to gain entry.
BOOKINGS OF 10 PAX OR MORE
Astadius reserves the right to cancel multiple orders that are deemed to be group bookings. Group (10 pax +) bookings must be requested to info@astadius.com
AWAY FANS UK
Please be advised that all tickets are located in Home supporters areas. Any guests seen to be openly supporting the opposition are liable to be refused entry or ejected from the stadium without compensation. Please advise that away colours are not permitted.
SPANISH / FRENCH / ITALIAN FOOTBALL - TERMS AND CONDITIONS
A confirmed booking is NON-REFUNDABLE whatever the personal circumstances of the traveller may be. Do NOT confirm if you are unsure of your intention to travel.
If a match date confirms from Sunday to Friday, Saturday or Monday there are NO refunds for any cancellations.
If a match date confirms from a Wednesday to Tuesday or Thursday there are NO refunds for any cancellations.
All games are scheduled on Sunday or Wednesday, but their definitive date and time can be confirmed a week before the event. It is the customer’s responsibility to check the exact date and time of the game, the official Spanish Football League website www.laliga.es, the French League https://www.ligue1.com/, and the Italian Football League https://www.legaseriea.it/it/serie-a.
1/ For weekend games it can be moved from Sunday to Friday, Saturday or Monday.
2/ For mid-week games, it can be moved from Wednesday to Tuesday or Thursday.
3/ We recommend to book flights and accommodations according to the possible changes, with at least 1 day before the scheduled date.
MATCH POSTPONEMENT
If a match is postponed at short notice due to poor weather conditions, industrial action, force mayor or any other reason not within the control of the football club or TV companies, the match ticket will remain valid for the rescheduled date. Depending on availability alternative match may be offered.
FOR THE BOOKING
Please note that all the match tickets for the Spanish League and Champions League for this upcoming 2024 / 2025 football season will be nominal. This applies to both regular and vip tickets.If the tickets are not registered with all customer information, that is, full names for all pax in the booking, passport number, date of birth and nationality unfortunately match tickets would not be confirmed and be dispatched from the clubs.
CATEGORY SELECTION
Please note you can only select a category match ticket but not a specific seat within that category.
Tickets from different categories cannot be seated together.
TICKET INFORMATION
Real Madrid tickets: Before buying any Real Madrid Match tickets make sure you have a smartphone in case they receive QR tickets, this is the preferred method.
BOOKINGS OF 8 PAX OR MORE
Astadius reserves the right to cancel multiple orders that are deemed to be group bookings. Group (8 pax +) bookings must be requested to info@astadius.com
SEAT ALLOCATION
All tickets are guaranteed together minimum in pairs. By together we mean connected seats as shown in the following configurations:
*** We do not guarantee odd numbers, only pairs.
TICKET PRICE
The Price paid online does not reflect the face value of the ticket as are various booking fees levied.